safarigo privacy policy

Last update: August 21, 2019

1 Preface

Thank you for using safarigo! Your trust is very important to us, and we are committed to protecting the privacy and security of personal information. The information you share with us helps us provide a wonderful safarigo user experience. We have a dedicated privacy team responsible for protecting all personal information we collect and helping to ensure that personal information is properly handled globally.

This "Privacy Policy" explains how we collect, use, process and disclose personal information related to your visit and use of the safarigo platform and payment services. You confirm that you have carefully read, fully understood and accepted the contents of this "Privacy Policy" before using the safarigo platform and payment services. The privacy practices described in this "Privacy Policy" apply to all websites, platforms and services linked to this "Privacy Policy".

1.1 Definition

If there are undefined terms in this "Privacy Policy" (such as "service items" or "safarigo platform"), their definitions are consistent with our definitions in the terms of service ("terms").

1.2 Data Controller

In this policy, "safarigo" or "we" refers to the Africa Directory (Hong Kong) company ("data controller") responsible for your information under this "Privacy Policy".

1.3 Applicable to payment

This "Privacy Policy" also applies to payment services provided to you by safarigo. When using the payment service, you also need to provide safarigo with your information, including personal information. These safarigos are usually determined based on your country of residence and will be the data controller ("payment data controller") of your personal information related to the payment service.

If you change your country of residence, the data controller and/or payment data controller will be based on your new country of residence as described in our global privacy policy from the date of your change of residence country/region determine. In order to achieve this purpose, the data controller and/or payment data controller who previously collected personal information from you need to transfer this personal information to the new corresponding data controller and/or payment data controller, because such transfers are essential for performance The contractual relationship with you is necessary.

When your data controller or payment data controller is located outside of China, your access to and use of the safarigo platform will be governed by our global privacy policy.

For the contact details of the aforementioned data controller and payment data controller, please refer to Article 10 "Contact Us".

2 Types of information we collect

When you use safarigo and payment services, we may collect and process some of your personal sensitive information. In China, personal sensitive information refers to personal information that, once leaked, illegally provided, or misused, may endanger personal and property safety, and easily lead to personal reputation, physical and mental health damage, or discriminatory treatment.

Generally speaking, ID card numbers, bank account numbers, personal precise positioning information, etc. will be regarded as constituting personal sensitive information. In this "Privacy Policy", relevant terms and clauses involving sensitive personal information will be displayed in bold to draw your special attention.

We mainly collect three categories of information.

2.1 Information you provide to us

2.1.1 Necessary information for using safarigo platform

When you use the safarigo platform, we ask you to provide and collect the following personal information about you. Such information is necessary for the full performance of the contract between you and us and enables us to perform our legal obligations. Without such information, we may not be able to provide you with all the services you request.

account information. When you register for a safarigo account, we ask you to provide your name, email address or mobile phone number, date of birth and other information.

Personal data and service item information. In order to use certain functions of the safarigo platform (such as booking or creating a service item), we may ask you to provide additional information, which may include your address, phone number and profile picture.

Identity verification information. To help create and maintain a trustworthy environment, we may collect identity verification information (such as images of government-issued ID cards, passports, national ID cards, or driving licenses permitted by applicable laws) or other verification information.

Payment Information. In order to use certain functions of the safarigo platform (such as booking or creating service items), we may ask you to provide certain financial information (such as your bank account or credit card information) in order to facilitate the payment process (through third-party payment entities).

Correspondence with safarigo and other members. When you communicate with safarigo or communicate with other members through the safarigo platform, we will collect your communication information and any information you choose to provide.

2.1.2 Information you choose to provide us

You can choose to provide us with additional personal information in order to obtain a better user experience when using the safarigo platform. We will process this additional information based on our legitimate interests or your consent (if applicable).

Additional profile information. You can choose to provide additional personal profile information as part of your profile (such as gender, preferred language, city, and personal description). As shown in your account settings, some of this personal information is part of your public profile page and will be disclosed to others.

Address book contact information. You can choose to import your address book contacts or manually enter the contact information to use certain functions on the safarigo platform, such as inviting them to use safarigo.

other information. You can also choose to fill out the form, update or add safarigo account information, answer surveys, post content in community forums, participate in promotions, communicate with our customer service team, share your experience with us (such as through the landlord story) or use safarigo Other functions of the platform provide us with other information.

2.1.3 Necessary information for using payment services

The payment data controller needs to collect the necessary information to fully perform the contract with you and comply with relevant laws (such as anti-money laundering regulations). Without this information, you will not be able to use the payment service.

Payment Information. When you use payment services, the payment data controller requires certain financial information (such as your bank account or credit card information) in order to process the payment and comply with relevant laws.

Identity verification and other information. If you are a service provider, the payment data controller may request identity verification information (such as images of government-issued ID, passport, national ID or driver’s license) or other verification information, your date of birth, address, and email address , Phone number and other information in order to verify your identity, provide you with payment services and comply with relevant laws.

2.1.4 Information that we automatically collect when you use the safarigo platform and payment services

When you use the safarigo platform and payment services, we will automatically collect personal information about the services you use and how to use related services. Such information is necessary to fully fulfill the contract between you and us and to assist us in complying with legal obligations. It is also necessary for us to provide and improve the functions of the safarigo platform and payment services based on our own legitimate interests.

Geographical location information. When you use certain functions of the safarigo platform, we may collect your precise or approximate location information, which is determined by your IP address or GPS data of your mobile device in order to provide you with a better user experience. Most mobile devices allow you to control or disable the use of location services by apps in the device’s settings menu. If the connection is enabled through your settings or device permissions, safarigo may still collect this information even when you are not using the app.

Usage information. We will collect information about your interaction with the safarigo platform, such as the pages or content you view, the services you search for, the reservations you make, and other activities on the safarigo platform.

Login data and device information. Even if you have not created or logged in to a safarigo account, when you access and use the safarigo platform, we will automatically collect login data and device information. Such information includes but is not limited to: detailed information about your use of the safarigo platform (including whether you clicked on links to third-party applications), IP address, date and number of visits, hardware and software information, device information, device event information, unique identification Characters, crash data, cookie data, and pages you have viewed or followed before and after using the safarigo platform.

Cookies and similar technologies. We use cookies and similar technologies when you use our platform, use our mobile applications, or follow our online advertising or email communications. We collect certain information through automated technical means such as cookies, web beacons, pixels, browser analysis tools, server logs, and mobile identifiers. In many cases, the information we collect using cookies and other tools is only used in a way that is not personally identifiable and does not involve personal information. For example, in order to better understand website traffic patterns and optimize website experience, we will use the information collected. In some cases, we will combine the information collected using cookies and other technologies with your personal information. Our business partners will also use these tracking technologies on the safarigo platform, or use other technologies to track your behavior for us.

Pixel and SDK. Third parties will use cookies, web beacons and other storage technologies to collect or obtain information from our website or elsewhere on the Internet, and use this information to provide evaluation services and targeted advertising. In terms of apps, third parties will collect or obtain information from your apps and other apps, and use this information to provide evaluation services and targeted advertisements. Users can choose to prohibit the collection and use of information for targeted advertising by updating the advertising settings of their third-party accounts, and by contacting service@safarigo.com and explaining your request and providing verification information.

"No tracking" signal. Although you can disable cookies through browser settings, due to the lack of standards on how to interpret this signal, the safarigo platform currently does not respond to the "Do Not Track" signal in the HTTP header from the browser or mobile application.

Payment transaction information. safarigo will collect your payment transaction information on the safarigo platform, including the payment instrument used, date and time, payment amount, payment instrument effective date and IBAN information, your address and other relevant transaction details. Such information is necessary to fully fulfill the contract between you and safarigo and provide payment services.

2.1.5 Information we collect through third parties

For the purposes described in Article 3 below, safarigo may collect information about you provided by other parties when using the safarigo platform and payment services (such as testimonials, comments, which may include personal information), or from the following other Channels to obtain information (such as nickname, avatar, gender, public records, etc.), and integrate with the information we collect through the safarigo platform and payment services. We will not control, supervise or respond to how the third party that provides your information handles your personal information, and any information request for the disclosure of your personal information sent to us should be sent directly to such third parties. We will ensure the legality of the source of your personal information within the most feasible and commercially reasonable range.

Third-party services. If you associate your safarigo account with a third-party service (such as WeChat, Alipay or Weibo) or use a third-party service to log in to your safarigo account, the relevant third-party service may send us your registration information in that service , Friends list and personal profile information (such as nickname and avatar). Information varies from service to service, and is controlled by the relevant service or authorized by you through the privacy settings of the relevant service.

Your recommendation. If someone writes a recommendation for you, the recommendation will be posted on your safarigo public profile page after you agree.

Background Information. Where permitted by applicable laws and with your consent when necessary, safarigo can obtain local police investigations, background investigations, or investigation reports of sex offenders in the case. To obtain these reports, we may use your information, including your full name and date of birth.

Recommended. If you are invited to use safarigo, your inviter will submit personal information about you, such as your email address or other contact information.

other sources. Where permitted by applicable laws, for the following purposes, we may obtain additional information about you, such as demographic data or information, from third-party service providers and/or partners (such as identity verification services) to help detect fraud And security issues, and integrate such information with your information that we have. For example, we can obtain background check results (with your consent if necessary) or fraud warnings from service providers such as identity verification services for fraud prevention and risk assessment. We can obtain your information and information about your activities inside and outside the safarigo platform through our partners, or your experience and interaction information on partner advertising networks.

2.2 Children's data

Our website and apps do not target children under the age of 16, and we will not intentionally collect any personal information directly from children under the age of 16. If you believe that we are handling the personal information of children inappropriately, we will take it seriously. Please contact us through the information provided in the "Contact Us" section below.

3 How we use the information collected

We use, store and process personal information to (1) provide, understand, improve and develop the safarigo platform, (2) create and maintain a trustworthy and safer environment (such as fulfilling our legal obligations and ensuring compliance with safarigo policies) ), (3) provide, personalize, evaluate and improve our advertising and marketing and other directly related purposes. When we want to use your personal information for other purposes not specified in this "Privacy Policy", we will seek your consent in advance.

3.1 Provide, improve and develop the safarigo platform. For the following purposes, we will use personal information to provide, improve and develop the safarigo platform:

Allow you to access and use the safarigo platform;

Allow you to communicate with other members;

Operate, protect, improve and optimize the safarigo platform and experience, such as conducting analysis and research;

Provide customer service;

Send you service or support information, updates, security alerts and account notifications;

If you provide us with your contact information, we may process the relevant information to: (i) facilitating you to issue referral invitations, (ii) sending your referral request, (iii) conducting fraud detection and prevention, and ( iv) For any purpose authorized by you when collecting information;

Based on the legitimate interests of improving the safarigo platform and member experience, we process personal information for the above-mentioned purposes when necessary to fully perform the contract with you.

3.2 Create and maintain a trustworthy and safer environment. For the following purposes, we will use personal information to create and maintain a trustworthy and safer environment:

Detect and prevent fraud, spam, abuse, security incidents and other harmful activities;

Carry out safety investigations and risk assessments;

Verify or authenticate the information or identity certificate you provide (such as verifying the address of your residential facility or comparing the photo on your identity certificate with other photos you provide);

Check the database against other sources of information, including background or police investigations within the limits permitted by applicable laws and with your consent when necessary;

Fulfill our legal obligations;

Resolve any disputes between us and any members, and implement our agreements with third parties.

Enforce our terms of service and other policies; and

Based on your interaction with the safarigo platform, your personal profile information and other content you submit to the safarigo platform, and information obtained from third parties, we can conduct behavioral analysis related to the above activities. In a few cases, if the automated process detects activities that we believe may pose security or other risks to the safarigo platform, our community or a third party, the automated process can restrict or suspend its access to the safarigo platform. If you disagree with the decision based on the automated process, contact us using the information provided in the "Contact Us" section below.

We process personal information for the above-mentioned purposes based on the protection of the legitimate interests of the safarigo platform, and to measure whether we fully perform the contract with you and comply with relevant laws.

3.3 Provide, personalize, evaluate and improve our advertising and marketing. For the following purposes, we will use personal information to provide, personalize, evaluate and improve our advertising and marketing:

Send you preferential text messages, marketing, advertisements and other information that may be of interest to you (including information related to safarigo or partner activities and services), and social media advertisements on social media platforms according to your preferences;

Personalize, evaluate and improve our advertising;

Manage referral programs, rewards, surveys, sweepstakes, contests, or other preferential activities or events hosted or managed by safarigo or our third-party partners;

Conduct behavioral analysis based on your characteristics and preferences (based on the information you provide us, your interaction with the safarigo platform, information obtained from third parties, and your search and booking records) in order to send you preferential text messages, marketing, and advertising And other information that may be of interest to you;

Applying for e-mail subscription does not affect the frequency of administrative e-mails we may send for any safarigo account. There is no charge for sending you promotional emails, but third-party data rates may apply. Please note that without a safarigo account, you may not be able to participate in certain promotions; and

Invite you to participate in activities and take advantage of related opportunities (for example, when you share stories about your services, we may use the information that has been provided to us to contact you and invite you to participate in related activities).

We process your personal information for the purposes listed in this article based on the legitimate interests of conducting marketing activities to provide you with products or services of interest to you.

3.4 How the payment data controller uses the collected personal information. In the payment service, we will use personal information for the following purposes:

Enable you to access and use payment services.

Detect and prevent fraud, abuse, security incidents, and other harmful activities.

Conduct safety investigations and risk assessments.

Check against the database and other information sources.

Fulfill legal obligations (such as anti-money laundering regulations).

Enforce payment terms and other payment policies.

With your consent, according to your preferences, send you preferential text messages, marketing, advertising and other information that may be of interest to you.

Based on the legitimate interests of improving payment services and user experience, the payment data controller processes personal information when necessary to fully perform the contract with you and comply with relevant laws.

3.5 Your right to choose

You have the right to choose the marketing text messages you choose to receive.

You can limit the scope of information provided to safarigo. Participating in preferential activities and marketing plans is voluntary.

You can limit the range of communications that safarigo can send you.

o To stop receiving marketing emails, simply click the "unsubscribe" link at the bottom of any marketing emails we send you or visit the notification settings in your safarigo account.

o To revoke your permission to send preferential SMS, enter "STOP" to reply to any SMS.

o You can always update your notification settings by visiting the "Notifications" section of your safarigo account. Please note that even if you disable marketing communications, we may still contact you regarding important transaction information about your account. For example, even if you stop receiving emails, we can still send you activity confirmations or fraud alerts.

4 Sharing and disclosure

4.1 Advertising and social media; sharing with your consent

With your consent, we can share your information (including personal information) in accordance with the instructions when you agree, such as when you authorize a third-party application or website to access your safarigo account, or when you participate in a Promotional activities carried out by three parties.

Where permitted by applicable laws, we may use some of your limited personal information (such as your email address) to add hashtags to it and share it with social media platforms such as WeChat to generate potential customers for our The website attracts traffic or promotes our products and services or the safarigo platform. These processing activities are based on our legitimate interests in marketing activities in order to provide you with products or services that may be of interest to you.

The social media platforms with which we share your personal information are not under the control or supervision of safarigo. Therefore, any questions about how your social media platform service providers handle your personal information should be directed to such providers.

Please note that you can send an email to service@safarigo.com at any time, requesting safarigo to stop processing your data for these direct marketing purposes.

4.2 Sharing among members

In order to facilitate reservations or other interactions between members, we may need to share certain information (including personal information) with other members in the following ways, because it is necessary to fully perform the contract between us and you:

When you submit a reservation request as a service recipient, some of your information will be shared with the service provider (and the common service provider, if applicable), including your personal information, full name, and any additional service recipient’s information Full name, your cancellation history and other information you agree to share. If your booking is confirmed, we will disclose other information, such as your phone number, in order to coordinate travel arrangements.

When you, as the service recipient, invite other service recipients in the reservation, your full name, travel date, service provider name, service item details, residential facility address and other relevant information will be shared with every other service recipient .

When you, as the service recipient, initiate a group payment reservation application, certain information of each participant will be shared with all participants in the group payment reservation application, including the first name, initials of the last name, personal avatar, and reservation details.

We will not share your billing and collection information with other members.

4.3 Personal data, service items and other public information

You can publish information (including personal information) open to the general public on the safarigo platform, such as:

Disclose parts of your public profile page (such as your name, your description, and city) to others.

Open the service item page to the public, including the following information: the approximate geographic location of the residential facility or experience (block and city) or exact location (with your consent), service item description, available dates, and service provider disclosure Personal avatar, aggregated required information (such as the number of page views within a certain period of time), and any other information you choose to share.

After completing the booking, the service recipient can comment on the service provider. The evaluation and rating will be displayed on the profile page of the service provider, and may also appear in other places on the safarigo platform (such as the service item page).

If you post content in communities, forums, blogs or social media, or use similar functions on the safarigo platform, the relevant content is open to the public.

According to our legitimate interest in promoting the safarigo platform, we may display part of the content of the safarigo platform (such as your service project page) on the website operated by the safarigo business partner through the use of gadgets or API and other technologies. If your services are displayed on a partner’s website, the information on your public profile page may also be displayed.

The information you publicly share on the safarigo platform may be indexed by third-party search engines. In some cases, you can choose not to use this feature in your account settings. If you change the settings or your public content, third-party search engines may not be able to update their databases. We do not control the actual practices of third-party search engines, and they may use caches that contain your outdated information.

4.4 Obey the law, respond to legal requirements, prevent infringements and protect our rights

Within the limits required or permitted by law or reasonably necessary, safarigo may disclose your information (including personal information) to courts, law enforcement agencies, government agencies, tax agencies or authorized third parties to: (i) comply with legal obligations; (ii) Comply with legal procedures and respond to claims against safarigo; (iii) respond to relevant legitimate requests for criminal investigations, alleged or suspected illegal activities, or any other activities that may expose us, you or any other users to legal liability , (Iv) Enforce or manage our terms of service, payment terms or other agreements with members, or (v) protect the rights, property or personal safety of safarigo and its employees, members or members of the public. For example, the service provider's tax information may be shared with tax authorities or other government departments.

To comply with our legal obligations, to protect the vital interests of you or others, or for us or a third party to maintain the safety of the safarigo platform, prevent injury or crime, exercise or defend legal rights, facilitate tax collection, prevent tax fraud or prevent damage, etc. The legitimate interests of the parties may require these disclosures.

Where appropriate, we will notify members of legal requirements, unless: (i) legal procedures, court orders we have received, or notices prohibited by applicable laws; or (ii) we believe that giving notices may be meaningless and invalid, The risk of damage or personal injury to individuals or groups, or the risk of fraud to safarigo's property, members and safarigo platform (collectively referred to as "risk scenarios"). In the case that we have not issued notice due to the above reasons, if we confirm in good faith that the action we take is no longer prohibited by law and does not apply to risk scenarios, we will try to notify members of the relevant request after the fact.

We may disclose your information to Chinese government agencies without further notice to you if required by law or if you have explicitly given permission. If we adopt practices different from those described in this "Privacy Policy" (including methods of disclosure to Chinese government agencies) in China under certain circumstances, we will notify you in advance.

4.5 Service provider

safarigo uses various third-party service providers to help us provide services related to the safarigo platform and payment services. Service providers may be located in China, Europe, India, Asia Pacific, North and South America.

For example, service providers can help us: (i) verify or authenticate your identity, (ii) check information against public databases, (iii) help us with background checks, police investigations, fraud prevention and risk assessment, (iv) products Development, maintenance and debugging, (v) allow the provision of safarigo services through third-party platforms and software tools (for example, through integration with our API). To perform these tasks on our behalf, such service providers have limited access to your personal information, and are contractually obligated to protect personal information and use it only in accordance with our instructions.

safarigo will need to share your information (including personal information) to ensure the full performance of the contract between us and you.

4.6 Associated companies

To help us provide the safarigo platform and payment services, we may share your information (including personal information) within corporate group companies (including financial entities and non-financial entities) that are related due to common ownership or control.

Share with Africa Catalog (Hong Kong) Co., Ltd. When you create a service project or book the service of a service provider, some of your information may be shared with Africa Directory (Hong Kong) Limited. The information shared in such cases may include: (i) your name, email address and phone number, (ii) information related to the service item or service provider’s service, including its address, (iii) service item Or service provider’s service reservation information, including but not limited to the reservation date, payment amount, and (iv) the name, nationality and identity details of any service recipient (including passport/ID number and expiration date). In addition, when you send a message to a service provider or service recipient outside of China, your name, profile picture and message content sent through the safarigo platform will be shared with Africa Directory (Hong Kong) Limited. Data sharing is a necessary condition for fulfilling the contract between you and us.

In addition, we share your information (including personal information) with our affiliates in order to support, integrate, promote and improve the safarigo platform and the services of our affiliates.

4.7 Collection and payment of occupation tax

In jurisdictions where safarigo urges and requires the collection and payment of occupancy tax in accordance with the "Taxes and Fees" section of the terms of service, where permitted by applicable laws, service providers and service recipients expressly grant us permission to the relevant tax authorities Disclose the data of service providers and service recipients and other information related to them or their transactions, reservations, residential facilities and occupancy taxes, including but not limited to the names of service providers and service recipients, service item addresses, transaction dates and The amount, tax identification number, tax received (or receivable) by the service provider from the service recipient, and contact information without further notice.

4.8 Register with government departments

In jurisdictions where safarigo urges or requires service providers to register, notify, obtain permits or license applications through the safarigo platform with local government agencies in accordance with local laws, we may regularly (if applicable) with relevant agencies during and after the application process Share information of participating service providers, such as the service provider’s full name and contact information, residential facility address, tax identification number, and service item details.

4.9 Business transfer

If safarigo is engaged in or involved in any merger, acquisition, reorganization, asset sale, bankruptcy or insolvency event, then we may sell, transfer or share some or all of our assets, including with such transactions or contemplated transactions ( Such as due diligence) information about you. In this case, we will notify you before transferring your personal information and making it comply with different privacy policies.

4.10 Summary information

For compliance with regulations, industry and market analysis, research, audience statistics, marketing and advertising, and other business purposes, we will also share aggregate information (combined information about our users, such information no longer identifies or points to an individual User) and other anonymous information.

5 Other important information

5.1 Analyze your communication

We can review, browse or analyze your communications on the safarigo platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, analysis and customer support. For example, in fraud prevention, we can review and analyze information, hide contact information and information pointing to other websites. Sometimes, we also browse, review or analyze information for the purpose of debugging, improving and expanding product supply. Where reasonably feasible, we will also review or analyze information in an automated manner. However, from time to time, we may need to manually review some communications (for example for fraud investigations and customer support) or access and improve the functionality of these automated tools. We will not review, browse or analyze your information communications in order to send you third-party marketing information, nor will we sell the review or analysis of these communications.

The implementation of these activities is based on safarigo ensuring compliance with applicable laws and our terms, preventing fraud, promoting safety, and improving and ensuring that we fully perform the legitimate interests of the service.

5.2 Linking a third-party account

You can link your safarigo account with a third-party social networking site account. Your contacts on these third-party websites are called "friends." When you create an association:

Some of the information you provide to us through linked accounts may be published in your safarigo account profile;

Your activities on the safarigo platform may be shown to your friends on the safarigo platform and/or third-party websites;

Your safarigo public profile may contain links to your public profile on third-party social networking sites;

Other safarigo users may be able to see the mutual friends you have with them, or you are a friend of their friends (if applicable);

Other safarigo users may be able to see any schools, hometowns or other groups that are the same as them listed on the associated social networking site;

Some information you provide to us through linked accounts may be stored, processed and transmitted for fraud prevention and risk assessment; and

For the information you provide to safarigo through such links, its publication and display depend on your settings and authorization on the safarigo platform and third-party websites.

We will only collect your information from associated third-party accounts within the necessary limits to ensure the full performance of our contract with you or to ensure that we comply with applicable laws, or with your consent.

5.3 Third-party partners and integration

The safarigo platform may contain links to third-party websites or services, such as third-party integration, cooperative brand services, or third-party brand services ("third-party partners"). safarigo does not own or control these third-party partners. When you interact with them, you may directly provide information to the third-party partners, safarigo, or both. Regarding the collection, use and disclosure of information, these third-party partners have their own rules. We recommend that you check the privacy policies of other websites you visit.

6 Your rights

You can exercise any of the rights described in this article by sending an email to service@safarigo.com before the relevant safarigo data controller and payment data controller apply. Please note that we may ask you to verify your identity and request before taking further action on your request.

6.1 Manage your information

You can access and update some of your information through your account settings. If you have chosen to connect your safarigo account to a third-party application (such as Weibo), you can change your settings and delete the application's permissions by changing the account settings. You are responsible for timely updating your personal information.

6.2 Inaccurate or incomplete information

You have the right to ask us to correct your inaccurate or incomplete personal information (and information that you cannot update yourself in your safarigo account).

6.3 Data Access and Transfer

You have the right to request a copy of your personal information that we hold.

6.4 Data retention and deletion

Generally, we only retain your personal information for the necessary period of time to fulfill the contract between you and us and comply with our legal obligations. If you no longer want us to use your information to provide you with the safarigo platform, you can ask us to delete your personal information and close your safarigo account. Please note that if you request to delete your personal information:

We may retain some of your personal information in order to comply with our legitimate business interests, such as fraud detection and prevention and improving security. For example, if we disable a safarigo account due to fraud or security reasons, we may retain certain information about the safarigo account (such as name, email, internal user ID) to prevent the member from creating a new safarigo account in the future .

In order to comply with our legal obligations, we may retain and use your personal information. For example, safarigo may retain some of your information (such as payment instrument, payment amount, currency type) for tax, legal reporting and audit purposes.

Even if your safarigo account is cancelled, the information you shared with others (such as reviews, forum posts) can still be publicly displayed on the safarigo platform. But your attribution of this information will be deleted. In addition, some copies of your information (such as login records) may be kept in our database, but will be distinguished from personal identifiers.

Since we will maintain the safarigo platform to prevent accidental or malicious loss and destruction, residual copies of your personal information may not be deleted from our backup system within a limited time.

Please note that you can log out of your account in your safarigo account settings on our website. We may keep some of your account data (such as name, email address, comments, etc.) to facilitate your reactivation of your account in the future.

If we stop the operation of the safarigo platform or payment service, we will strive to notify you as soon as possible and delete your relevant personal information in a timely manner, unless applicable laws and regulations require us to retain such information.

6.5 Withdrawal of consent and processing restrictions

If you have agreed to safarigo to process your personal information, you can revoke your consent at any time by changing your account settings or sending information to safarigo, and at the same time indicate which consent you want to withdraw. Please note that the withdrawal of your consent will not affect the legality of any processing activities based on such consent before this withdrawal.

6.6 Handling objections

If your personal information is processed for direct marketing purposes, you can request safarigo to stop processing your data for these direct marketing purposes at any time by sending an email to service@safarigo.com.

6.7 Complaints

You have the right to complain to our data protection department or supervisory department about our data processing behavior. For the contact details of our data protection department, see the "Contact Us" section below.

7 Global operations and cross-border transfer

To facilitate our global operations, safarigo can transfer, store and process your information between our company and partners and service providers located in Africa, Europe, India, Asia Pacific, North and South America. The laws of these countries may be different from the laws applicable to your place of residence.

For example, for the purposes described in this "Privacy Policy", information collected within China can be transferred outside China, or stored and processed outside China. When we transmit, store and process personal information outside of China, we have ensured that appropriate protective measures are taken to ensure adequate data protection.

8 Security

We will continue to implement and update management, technical and physical security measures to protect your information from unauthorized access, loss, destruction or alteration. Some of the security measures we use to protect your information are firewalls, data encryption, and information access control. The management measures we use include setting up a responsible department or person in charge for personal information protection, conducting personal information security self-assessment, and organizing relevant personnel training.

After a personal information security incident occurs, we will perform our obligation of notification, which may include informing you of the following information: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, and you can take precautions on your own And suggestions to reduce risks. We will try our best to inform you in time by letter, e-mail, push notification, etc. Under certain circumstances, we may publish an announcement on the website.

If you know or have reason to believe that your safarigo account information has been lost, stolen, misappropriated, or otherwise hacked, or if there is any actual or suspected embezzlement of your safarigo account, please follow the "Contact Us" section below Instructions to contact us.

9 Changes to this "Privacy Policy"

safarigo reserves the right to modify this "Privacy Policy" at any time in accordance with the provisions of this article. If we make changes to this "Privacy Policy", we will publicize the changed "Privacy Policy" on the safarigo platform and update the "last updated" date at the top of the "Privacy Policy". We will also send you notifications of changes via email or other appropriate methods. If you do not agree with the changed "Privacy Policy", you can log out of your account. If you do not cancel your account before the changed "Privacy Policy" takes effect, your continued access or use of the safarigo platform will be subject to the changed "Privacy Policy".

10 Contact us

If you have any questions or comments about this "Privacy Policy" or safarigo's information processing methods, you can send us an email.