FAQ & Policies

Travelers check this section before requesting a quote. Clear answers to common questions build trust and reduce back-and-forth messaging.

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High priority

Cancellation & refund policyEssential

Payment methods & deposit termsEssential

Tipping guidelines

Travel insurance requirements

Recommended

Group size & vehicle typeEssential

Child-friendliness & age limits

Accommodation standards

Wildlife sighting expectations

Nice to have

Packing list & gear advice

Visa & entry requirements

Airport transfers & logistics

Languages spoken by guides

What is your COVID-19 policy?Policies

We follow all local health guidelines. Flexible rebooking available if travel restrictions change. Masks and sanitizer provided on all vehicles.

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Is travel insurance required?Policies

We strongly recommend comprehensive travel insurance that covers trip cancellation, medical emergencies, and evacuation. We can suggest providers.

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What accommodation is included?Trip Details

Accommodation varies by tour tier — from quality camping to luxury lodges. All properties are vetted by our team. Details are specified per tour.

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Can I customize my itinerary?Trip Details

Absolutely. All our tours can be customized. Tell us your preferences and we will create a tailor-made experience for you.

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